Customer Success Engineer

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deepgram

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $47M Series B on 2022-11

Consulting • Healthcare • Logistics

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

📋 Description

• Act as a technical expert and strategic advisor to enterprise customers • Build and sustain relationships with developers, program managers, CIOs, CTOs, and other C-level stakeholders • Conduct regular on-site customer visits and drive adoption through hands-on partnership • Own the customer lifecycle from onboarding and technical enablement through adoption, expansion, and advocacy • Ensure Deepgram products are integrated, enabled, and adopted effectively using best practices and reference architectures • Discover customer issues, understand their complexity and business impact, and translate them into actionable internal requirements • Run live product demos, guide architecture discussions, and troubleshoot technical issues • Maintain deep knowledge of Deepgram APIs, integrations, and AI/ML technologies • Use AI to drive customer outcomes, surface insights, and improve internal systems • Identify and scope cross-sell, upsell, and multi-product expansion opportunities with Sales • Develop and execute customer success plans aligned with business outcomes and product capabilities • Lead executive business reviews, joint planning sessions, and strategy workshops • Represent the customer internally and influence product roadmap, go-to-market strategy, tools, and processes • Track, analyze, and report KPIs including adoption, usage, health, satisfaction, expansion, and revenue impact

🎯 Requirements

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success with a strong technical focus • Experience at innovative, API-driven technology companies, including developer-first, developer tools, or emerging AI/tech companies • Proven track record blending customer engagement with technical expertise across solution design, technical problem-solving, and commercial growth • Hands-on experience running product demos, POCs, or technical workshops with enterprise customers • Demonstrated success identifying expansion, cross-sell, and upsell opportunities in complex enterprise accounts • Strong technical aptitude, including APIs and developer workflows • Fluent technical conversations with engineers and architects • Experience engaging developers, architects, support teams, and executive buyers such as CIOs, CTOs, and VPs of Engineering • Exceptional interpersonal, communication, and collaboration skills • Strong customer ownership and stewardship • Background in solutions engineering or technical account management in addition to CSM responsibilities (preferred) • Experience in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies (preferred) • Familiarity with automation tools, advanced analytics, and/or basic scripting (preferred) • Comfortable using and experimenting with advanced AI tools • Ability to work remotely from India and travel frequently, including regular on-site customer visits

🏖️ Benefits

• Comprehensive health coverage • Generous paid time off • Paid parental leave • Learning and development support • Stipends to help you do your best work • Remote work-from-home environment