Network Engineer – Customer Success

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DKSH Portugal, Unipessoal, Lda.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

DKSH Portugal, Unipessoal, Lda. is the Portuguese operation of DKSH, a global market‑expansion services provider that helps multinational companies distribute, market and sell specialty chemicals, ingredients (food & beverage, personal care), pharmaceuticals and performance materials. The company offers end‑to‑end B2B services — including distribution, marketing, sales, logistics and regulatory support — to help partners grow their presence in Portugal and connect local markets with global brands.

📋 Description

• Partner with enterprise clients and telecom operators to support and maintain Mobile Private Networks (MPN) • Provide first-line support for the Opplane Anchor VNF • Identify and resolve network connectivity and stability challenges • Provide end-to-end customer support across deployments, troubleshooting, and incident management • Replicate customer use cases and problem scenarios in the Solution Lab • Diagnose and resolve network connectivity issues across enterprise and telecom environments • Analyse routing behaviour, packet captures, Linux system logs, and application logs to identify root causes • Test and validate proposed solutions in the Solution Lab before customer deployment • Assist with deployment, configuration, and optimisation of networking solutions • Provide technical support through ticketing systems, email, and live support sessions • Perform incident triage, prioritise technical issues, and coordinate resolution with internal engineering teams

🎯 Requirements

• Solid understanding of IPv4/IPv6 addressing, subnetting, VLANs, and L2VPNs • Knowledge of routing protocols such as OSPF and BGP • Familiarity with GRE and VPN tunnelling technologies • Hands-on experience using Cisco IOS or Juniper Junos CLI • Ability to configure interfaces, verify routing tables, and troubleshoot network connectivity • Comfortable working in Linux/Unix environments via the command line • Ability to navigate directories, manage files, review system logs, and verify running services • Experience with SNMP, Syslog, and TACACS • Experience using Linux networking tools including ping, traceroute, ip/ifconfig, and netstat • Familiarity with Wireshark or tcpdump • Understanding of virtualized network environments and router/gateway connections to central core networks • Minimum 3 years of experience as a Network Engineer • Bachelor’s degree in Computer Science, Information Technology, or Engineering • Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+ certifications are highly advantageous

🏖️ Benefits

• Remote work • Global & Multicultural – Diverse perspectives, global collaboration • Startup Energy – Fast-moving, impact-driven environment • Ownership Mindset – Engineers own what they build • Collaborative & Friendly – Open, curious, and supportive culture