Technical Customer Success Manager

Job not on LinkedIn

🕒 2 days ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cybeats

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Cybeats is a global leader in software supply chain security, providing comprehensive management solutions for Software Bills of Materials (SBOMs). Their platform, including products like SBOM Studio and the BCA Marketplace, automates SBOM management to help organizations accelerate vulnerability management while reducing costs and increasing product security posture. Cybeats gathers and manages SBOMs throughout the DevOps process to provide valuable insights for data-driven decisions. They offer a seamless integration of security into existing workflows, thereby efficiently protecting customers' futures while allowing for rapid innovation. Cybeats is trusted by leading vendors and has been recognized in the Gartner Innovation Insight for SBOMs Report.

📋 Description

• Ensure customers’ success by driving adoption and effective utilization of Cybeats’ SBOM management platform • Collaborate with sales, product, and engineering teams to deliver a seamless customer experience • Develop long-term customer relationships, foster loyalty, and identify growth and optimization opportunities • Partner with the Western sales squad during pre-sales discovery • Analyze prospect software architectures and evaluate compliance readiness • Build Proof of Value plans • Drive hands-on onboarding for engineering, DevSecOps, and PSIRT teams at major enterprise accounts • Guide clients through process automation, API integrations, and SSO setup • Advise global security heads on complex international supply chain mandates • Own first-line platform debugging and data validation • Investigate software component misclassifications and resolve configuration anomalies • Isolate product bugs before escalating them to core engineering teams • Extract engineering tribal knowledge into scalable self-service corporate assets • Author implementation playbooks, standard technical FAQs, and developer toolkits

🎯 Requirements

• 3 to 5 years of experience operating in a highly technical, client-facing engineering footprint (e.g., Solutions Engineer, Technical Account Manager, or Technical CSM) • Proven track record inside a B2B SaaS product company (Series A to C) or global product engineering node • Fluent comfort interacting with REST APIs • Ability to parse JSON/XML files • Ability to manipulate Postman collections • Experience auditing developer scripts • Naturally inquisitive mindset for unfamiliar technical domains • Communication maturity to brief customer Directors and C-level leads • Comfortable supporting and working with European account time zones • Ability to maintain necessary daily communication and delivery • Prior cybersecurity, software supply chain security, SBOM, or vulnerability triage experience is desirable but not mandatory • Full-time temporary availability for 12 months, with possibility of extension

🏖️ Benefits

• Comprehensive medical coverage offered through Remote, the Employer of Record (EOR) partner • 100% fixed and guaranteed compensation with no variable/OTE component