Technical Support Engineer

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DeepHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $225k Grant on 2019-08

Artificial Intelligence • Healthcare Insurance • SaaS

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

📋 Description

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Assist with system updates, installations, and user onboarding for new software and hardware. • Ensure compliance with regulatory standards and internal IT policies. • Support key customers and maintain positive relationships, providing updates and guidance as needed.

🎯 Requirements

• 1+ years of experience in an IT support role • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required) • Proven IT support experience, preferably in healthcare or clinical environments. (Required) • Strong customer relationship and call center support skills. (Required) • Fluency in French and English (Required) • Strong IT, networking, and general computer skills. (Required) • Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required) • Experience troubleshooting complex applications and software products. (Required) • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required) • Familiarity with healthcare IT systems, including EMR and clinical software. (Required) • Experience with ticketing systems and ITIL-based support processes. (Required) • Knowledge of archival and storage media. (Required) • Excellent troubleshooting, diagnostic, and analytical skills. (Required) • Strong written and verbal communication skills. (Required) • Ability to manage multiple tasks, work under pressure, and collaborate across teams. (Required) • Flexibility to work varied hours and participate in on-call rotations. (Required) • PACS/Radiology/DICOM/HL7 experience. (Preferred) • Radiology workflow experience. (Preferred) • CompTIA Linux, RHCA, or RHCT certification. (Preferred) • CCNA/CCNP certification. (Preferred) • Proficiency in additional languages, particularly for EU or international regions. (Preferred)

🏖️ Benefits

• Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.