Customer Service Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱30k - ₱35k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Attend the DEBCO high-volume customer call queue • Respond to customer-related emails • Support Account Managers • Follow up with customers on orders that are on hold • Quote catalogue pricing • Suggest alternative products and services to meet customer requests • Provide high-quality customer support for inbound calls and emails • Assist with product and order inquiries • Resolve customer concerns • Maintain customer satisfaction and provide accurate product information

🎯 Requirements

• Highly proficient in spoken and written English • Strong commitment to delivering excellent customer service and building positive customer relationships • Analytical thinking and practical problem-solving ability • Strong organizational and time management skills; ability to manage multiple customer requests • Ability to remain professional, flexible, and productive in a high-volume and sometimes stressful environment • Bachelor's degree in marketing, Communications, Business Administration, or a related field • 2-3 years of experience in Promotional Products, Marketing, Sales, Sales Support, or a related role • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft Office and Google Workspace • Familiarity with CRM systems and customer service tools • Strong verbal, written, and English communication skills • Strong computer skills and ability to quickly learn new systems and applications • Direct promotional products industry experience is preferred • Comparable e-commerce experience is beneficial • Experience handling inbound and outbound calls is preferred • Experience in customer retention or inside sales is an advantage • Ability to adapt communication and service approach to different types of customers

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits employer share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth