Delegate CX
11 - 50 employees
💼 Consulting
🎯 Recruiter
🏢 Enterprise
Consulting • Recruitment • Enterprise
Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.
DCX Team Leader
Job not on LinkedIn
🔥 2 hours ago
Where this job comes from
Posted on Delegate CX's careers page, not through a job board
First seen by Remote Rocketship 2 hours ago
Delegate CX
11 - 50 employees
💼 Consulting
🎯 Recruiter
🏢 Enterprise
Consulting • Recruitment • Enterprise
Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.
📋 Description
• Ensure client services team members meet client expectations • Conduct ongoing training for new hires and longtime employees • Track and manage employee attendance • Complete regular employee performance reviews • Provide coaching and mentoring to team members with performance or work issues • Collaborate with teams and departments on employee and operational concerns • Alert sales and hiring teams when a new hire is needed • Report team metrics, performance, goals, attendance, and issues to Customer Success Management leadership • Perform analogous tasks
🎯 Requirements
• Minimum 3 years of experience in a team lead role • Minimum 3 years of experience in the BPO industry • Microsoft Excel required • Microsoft Office knowledge required • Very proficient written and spoken English • Intuitive with computers and able to learn various software • Experience with Microsoft Suite, Google Suite, web portals, and communication applications
🏖️ Benefits
• Work-from-home opportunities • Travel allowances • Meals • Generous salaries • Growth-oriented training • Empathetic management • Employee well-being support
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