Production Coordinator

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Oversee and manage day-to-day purchasing, production, and operational activities • Monitor orders to ensure projects remain aligned with delivery schedules • Work with suppliers, vendors, clients, and internal teams to coordinate order details • Resolve production and vendor issues and provide timely updates • Issue purchase orders and maintain daily contact with decoration partners, factories, and promotional suppliers • Review and approve artwork proofs, pre-production samples, color lab dips, and blank specifications before mass production • Create and manage production schedules covering artwork approval, blank sourcing, decorating, kitting, and shipping • Inspect proofs for print quality, embroidery density, placement accuracy, and color correctness • Resolve production delays, misprints, damaged goods, and vendor billing discrepancies • Coordinate domestic freight and international shipping/customs paperwork with the internal logistics department • Track shipments to ensure on-time client delivery

🎯 Requirements

• Highly proficient spoken and written English • Strong organizational and time management skills • Excellent problem-solving and analytical skills • Strong customer service orientation • Ability to work collaboratively in a fast-paced team environment • Strong attention to detail across purchase orders, artwork files, shipping details, and production records • Bachelor's degree in Marketing, Communications, Business Administration, or a related field preferred • 2–4 years of production coordination or account management experience in promotional products, print production, custom apparel, branded merchandise, or comparable e-commerce • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Experience researching promotional products, placing orders, and following up with suppliers • Familiarity with screen printing, embroidery, heat transfer, pad printing, laser engraving, and garment embellishments • Proficiency with ERP/order management systems such as NetSuite • Proficiency with project management tools such as Asana or Monday.com • Proficiency with Microsoft Excel • Ability to manage 20+ active production jobs simultaneously while maintaining accuracy • Strong written and verbal communication for supplier negotiations, customer updates, and internal team handoffs • Familiarity with ASI, PPAI, and SAGE preferred • Basic working knowledge of Adobe Illustrator, Adobe Photoshop, and Canva, including inspecting vector artwork files, preferred • Experience handling custom import or overseas manufacturing schedules preferred

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits employer share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth