Senior Director of People Experience

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱180k - ₱200k / month

⏰ Full Time

🟠 Senior

👥 People Operations

👻 Ghost score 4%

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Develop and own DCX’s short- and long-term people experience strategy • Align people experience initiatives with company values, business objectives, and organizational growth • Lead strategy, planning, creative direction, and execution of company-wide employee engagement initiatives • Establish an engagement roadmap focused on workplace culture, employee satisfaction, well-being, and retention • Identify innovative programs, partnerships, and initiatives positioning DCX as an employer of choice • Build scalable programs for a diverse workforce across multiple locations and work environments • Advise executive leadership on employee engagement, culture, and workplace experience • Design initiatives fostering employee connection, recognition, belonging, and long-term engagement • Partner with cross-functional leaders to enhance the employee experience throughout the employee lifecycle • Use employee feedback, engagement surveys, and organizational trends to drive continuous improvement • Develop strategies connecting remote, hybrid, and on-site employees • Collaborate with DCX Global HR to extend inclusive Philippines programming to the DCX Global Team • Partner with the People Experience team and other departments on attendance strategies • Provide strategic direction, leadership, mentorship, and professional development for the Events, Client Hospitality, and Wellness teams • Establish departmental goals, performance expectations, and accountability • Empower team leaders while maintaining alignment with the broader strategy • Foster creativity, collaboration, innovation, and continuous improvement • Leverage AI tools to optimize team efficiency and workflows • Oversee company-wide events, wellness initiatives, recognition programs, and engagement experiences • Guide memorable virtual and in-person experiences reinforcing DCX’s culture • Oversee client hospitality programs delivered as part of large-scale international events • Lead development and improvement of wellness programs across multiple dimensions of well-being • Ensure programs are inclusive, meaningful, and aligned with workforce needs • Travel within the Philippines for ocular inspections and live event locations • Establish and monitor KPIs for engagement, participation, satisfaction, wellness, and retention • Evaluate program effectiveness and use data to guide investments and strategic decisions • Develop and manage annual departmental budgets • Present strategic recommendations, program outcomes, and investment opportunities to executive leadership • Build and manage external vendor relationships and partnerships • Improve operational efficiency and maximize return on people experience investments • Perform other analogous tasks

🎯 Requirements

• Bachelor’s degree in human resources, Business Administration, Organizational Development, Psychology, Communications, or a related field • At least ten (10) years of progressive experience in employee experience, employee engagement, organizational culture, people strategy, or related functions, including significant senior leadership responsibility • Proven success developing and executing organization-wide culture or employee experience strategies within a large organization • Experience leading multiple functions or departments and aligning people initiatives with business objectives at the executive level • Deep understanding of engagement strategies, workplace culture, well-being, and retention drivers • Experience leading large-scale engagement, wellness, recognition, or culture initiatives for distributed or large employee populations • At least ten (10) years of experience overseeing teams responsible for large-scale company-wide events and employee programs, including events serving 1,000+ participants • Experience developing and managing significant departmental budgets • Experience negotiating with external vendors, contractors, and strategic partners • Excellent written and verbal English communication skills, including executive-level presentations • Proficient in Microsoft Office, Google Workspace, and modern collaboration tools • Familiarity with AI-powered tools such as ChatGPT and Claude, and emerging technologies supporting employee experience and operational efficiency • Advanced degree or relevant professional certifications preferred • Preferred: experience in the BPO, shared services, or other large, people-intensive industries; leading employee engagement strategies within the Philippines; organizations undergoing significant growth or transformation; employee listening programs, employer branding, or culture transformation; strategic oversight of large-scale events and client hospitality programs

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits – Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth