Customer Success and Expansion – Mid-level

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🕒 May 5

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Delfos Energy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

Energy • Artificial Intelligence • SaaS

Delfos Energy is an AI-powered performance platform for renewable energy asset operators. It uses machine learning and advanced analytics to monitor and optimize wind, solar, hydro and energy storage portfolios, predict equipment failures, reduce downtime, and maximize revenue. Delivered as a SaaS platform, Delfos centralizes data, provides KPI reporting and automated operational management, and combines patented software with engineering support for B2B customers.

📋 Description

• Directly manage strategic accounts (Tier 1 – enterprise customers), developing and executing tailored success plans. • Drive retention and portfolio expansion strategies, identifying cross-sell and up-sell opportunities. • Design and improve Customer Success operations by customer tiers (Tier 1 to Tier 4), ensuring efficiency and proper prioritization. • Lead executive follow-up meetings, ensuring continuous value delivery and alignment with customer expectations. • Monitor performance and satisfaction indicators (NPS, CES, and usage metrics), proposing and tracking action plans. • Anticipate churn risks and implement preventive strategies to mitigate cancellations. • Assess the most relevant product and service deliveries for each customer, ensuring adherence to contracted solutions. • Act as the primary link between customers and technical teams, ensuring clear communication, appropriate prioritization of requests, and strategic alignment. • Participate in interactions with international teams, conducting meetings and alignments in English.

🎯 Requirements

• Bachelor's degree in Engineering (Renewable Energy, Electrical, or Mechanical) • Experience in Renewable Energy • Experience in Customer Success or B2B account management, with a focus on retention and portfolio expansion • Proven experience conducting executive meetings and managing relationships with strategic customers • Experience with CS metrics (NPS, churn, retention, expansion, health score) and related tools • Intermediate proficiency in English • Must reside in São Paulo (SP) • Availability to travel as required

🏖️ Benefits

• Health insurance 100% covered by the company • Birthday Off: one day off to celebrate your birthday • Wellhub (formerly Gympass): gym and wellness benefits • Conexa Saúde: telemedicine consultations • Psicologia Viva: online psychotherapy sessions • Flexible Benefits Card (Caju) with: – Home Office Allowance – Culture Allowance – Food Allowance – Meal Allowance • Partnerships with educational institutions • Discounts at pharmacies