Team Leader

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🕒 January 27

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Deloitte

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

Consulting • Financial Advisory • Technology, Media & Telecommunications

Deloitte is a leading global provider of audit, consulting, tax, and advisory services. With a strong commitment to innovation and sustainable practices, Deloitte helps organizations navigate the complexities of business transformation and optimize their operations across various sectors. The company emphasizes respect, inclusion, and diversity, ensuring a collaborative working environment that fosters growth and development for its employees.

📋 Description

• Lead a technical team and support them in delivering accurate and timely guidance • Learn and understand the process in depth • Support team to achieve productivity/quality targets • Conduct Process Confirmations (Buddying in/ Observing Team) • Managing the team's workflow • Triage Case Clinic referrals • Triage referrals to the Technical Team • MI production/tracking • Resolve any underlying or ongoing issues with individual team members or the group as a whole • Make appropriate risk-based escalations and performance development plans for individual team members • Work collaboratively with operational and support functions conducting impact assessments and training needs identification • Deliver training through one-to-one and group sessions • Manage operational risk by ensuring governance and control processes are followed by your team • Where applicable, attend client facing meetings and discuss technical aspects of your team reviews (on a case-by-case basis)

🎯 Requirements

• Extensive team leader experience managing teams within financial services • Remediation or complaint handling operational experience preferred • Proficient at MI tracking, reporting case status to management and progressing against deadlines • Effective at issue resolution, appropriate risk-based escalations and performance development/ coaching of teams • Excellent facilitation, presentation and delivery skills with knowledge of financial service products and providers • Able to adapt to change, often at pace, and bring others with them • Stakeholder management and the ability to manage relationships and work at all levels • Proficiency in MS office (Microsoft Excel, PowerPoint, Word etc) • Ability to be flexible and reliable when working under pressure • Attention to detail • Sound decision making and organisational skills • Ability to work remotely/ independently • RQF Level 4 in a suitable qualification e.g. CII Advanced Diploma in Financial Planning (or equivalent)

🏖️ Benefits

• IT Equipment Provided