Customer Success Engineer

Job not on LinkedIn

🔥 3 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $75k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

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Demo Site

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Demo Site is an enterprise-focused AI and IT platform that appears to provide an AI-ready data and agent-driven platform for automating IT operations. The site emphasizes AI agents for work, IT Service Management (ITSM), IT Asset Management (ITAM), and Service Automation with unified portals, self-service, integrations, and capabilities for asset discovery, lifecycle and compliance management. Content highlights include ROI/case-study metrics (automation percentages, ROI, rapid implementation), resources (white papers, webinars, data sheets), and positioning as a solution for enterprise IT teams to increase automation and operational efficiency.

📋 Description

• Perform the Onboarding of our solutions with our customers • Assist the Sales Account Executive team in the formulation of ROI (Return on investment) projects • Collaborate with our Sales team to manage renewals and expansions • Update all information in our CRM and communicate all updates with our customers • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success • Study customer insights and help them understand what happened: every day you will be expected to access and check all insights from the last 24h • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligenc • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment

🎯 Requirements

• 2+ years of experience in a customer-facing technical role, preferably in the industrial sector. • 2+ years of proving experience handling customer needs under pressure with diplomacy, and tact. • Bachelor's degree in Engineering, or a related field. Mechanical or Electrical Engineering is preferable • Strong communication and negotiation skills

🏖️ Benefits

• Competitive salary and stock options • Premium Medical, Dental and Vision Coverage • PTO: 15 days of paid annual leave • Long-term: Earn a trip anywhere in the world every 4 years • Optional fully funded Portuguese / Spanish courses • Day off during the week of your birthday • 401(k) Employee Plan • Gympass, access to a large selection of gyms and trainings • Sports Incentive: Monthly bonus if you practice activities