Technical Implementation Specialist

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NXTThing RPO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 Private equity on 2021-09

HR Tech • SaaS • B2B

NXTThing RPO is a provider of recruitment process outsourcing (RPO) and talent acquisition services that blends advanced technology with a human-centered approach. The company offers a Talent Intelligence Platform, an AI-powered front-line hiring product (Personegy), recruitment marketing, and consulting/advisory in workforce planning and recruitment tech. NXTThing focuses on high-volume and enterprise hiring, employer branding, and data-driven hiring decisions to support clients across industries such as life sciences/pharmaceuticals, automotive/manufacturing, logistics, retail, hospitality and professional services.

📋 Description

• Own implementation projects from kickoff to go-live - drive timelines, manage milestones, execute the implementation and ensure client success • Partner with Account Management and directly with clients to understand needs and translate them into clear technical requirements • Collaborate with Product and Engineering to guide client-specific setup and customizations • Own the configuration of the software, including hands-on configuration, troubleshooting, and QA. • Write and maintain customer-facing documentation, onboarding guides, and technical FAQs • Support ongoing solution maintenance, including troubleshooting and small enhancements post-launch • Conduct discovery sessions and implementation workshops with clients • Use and query PostgreSQL databases to support data migrations, diagnostics, and QA • Serve as a bridge between client needs and product evolution - gather feedback and contribute to feature prioritization • Help triage and resolve technical support issues alongside the support team

🎯 Requirements

• Bachelor's degree required. • 3–5 years experience in technical implementation, solutions engineering, professional services, SaaS customer success, or similar roles • Strong project management skills - ability to lead projects with multiple stakeholders and competing priorities • Experience working with PostgreSQL or other relational databases (writing queries, inspecting data, understanding schemas) • Comfort working in and across SaaS platforms, including familiarity with APIs, integrations, and configuration • Clear and confident communicator - capable of translating technical concepts into user-friendly language • Experience writing documentation or how-to guides for end users • A proactive, problem-solving mindset and ability to thrive in a dynamic, client-facing environment

🏖️ Benefits

• Unlimited paid time off • 2, 1-week shutdowns per year • Paid holidays • Company paid medical, dental & vision insurance • Strong work-life balance