Technical Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Synera

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

💰 $14.8M Series A on 2022-10

Artificial Intelligence

Synera is an AI Agent Platform designed to enhance engineering processes by multiplying capacity and reducing decision cycles. It leverages advanced technologies such as CAD, FEA, optimization, and simulation, and incorporates elements of process automation and AI. The platform aims to create a digital workforce that can think, decide, and execute tasks autonomously, mimicking the capabilities of skilled engineers.

📋 Description

• Work cross-functionally with Account Executives, Marketing, Product, and Engineering teams. • Lead software rollouts and ensure fast, measurable customer value realization. • Act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal teams. • Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.

🎯 Requirements

• 10+ years of experience in the engineering domain, including enterprise account management, technical consulting, and account growth. • Strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods. • Confidence in engaging with senior stakeholders, including C-level executives. • Highly data-driven, able to interpret customer metrics and proactively mitigate churn risks. • Proactive, solution-oriented mindset with a proven track record of driving measurable account growth.

🏖️ Benefits

• Flexible working: you decide when & where to work (as long as you have a residency in the US). • Flexible public holidays: swap days off according to your values and beliefs! • Home office setup support + access to our co-working space in Boston - if you are around. • Personal development budget of $2,500. • We don't count your vacation days as we trust all our team members to decide what's best for them and the company. • Access to the mental health platform nilo to support your well-being. • We support you with health insurance, and a 401(k) savings plan. • Regional meet-ups, virtual coffee breaks, and workshops in the US. • Annual Summer Event in Germany!