Customer Success Engineer

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Resend

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

☁️ SaaS

🔌 API

🤝 B2B

💰 $3M Seed Round on 2023-07

SaaS • API • B2B

Resend is a developer-focused email platform designed to deliver transactional and marketing emails at scale. Its simple and elegant interface, along with SDKs for various programming languages, allows for seamless integration into developers' workflows. Companies of all sizes trust Resend for reliable email delivery, helping them reach humans instead of spam folders. The platform offers features like modular webhooks, contact management, broadcast analytics, and a powerful editor for creating beautiful email templates using React. Resend also provides insights into email interactions, secure domain authentication, and dedicated IP management to enhance deliverability.

📋 Description

• Be the front-line of customer requests • Debug, report, and ship scoped fixes for bugs and regressions • Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back • Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human • Create guides and examples that showcase what's possible with Resend • Proactively build relationships and identify potential papercuts for customers • Advocate for customer needs to the greater Resend team

🎯 Requirements

• Love helping solve problems for developers • Can handle and perform under customer pressure • Have 3-5 years of technical support or success experience • You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount • Have experience improving email deliverability

🏖️ Benefits

• 100% remote team with flexible working schedules • Honest and low-ego team • Autonomy to “just ship it” • Ownership of problems and solutions • Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)