Client Success Manager – Dental Industry

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Dental Media Corp

WebsiteLinkedInAll Job Openings

1 - 10 employees

📱 Media

🤝 B2B

Media • B2B

Dental Media Corp is a full-service marketing and media agency that specializes in growing dental practices through targeted digital advertising, SEO, video and social media content, and end-to-end patient acquisition systems. The company positions itself as an all-in-one growth partner for dentists, promising rapid, measurable ROI and a steady flow of high-value patients (implants, Invisalign, veneers) using proprietary campaigns and creative production. Based in Calgary, Alberta, Dental Media Corp focuses on B2B relationships with dental practices and emphasizes scaling clinics through cohesive, performance-driven marketing.

📋 Description

• Serve as the main point of contact for assigned dental practice clients • Lead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on time • Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems • Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next steps • Work closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properly • Track client performance metrics and identify issues before they become client complaints • Follow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case information • Ensure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomes • Escalate urgent client issues internally and help drive fast, professional solutions • Maintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systems • Support client retention by building trust, communicating clearly, and ensuring clients feel taken care of • Identify upsell or expansion opportunities when clients are seeing strong results • Collaborate with leadership to improve onboarding, reporting, communication systems, and the overall client experience • Ensure no client account is left unmanaged, unclear, or waiting too long for a response

🎯 Requirements

• Minimum 3+ years of proven client success, account management, customer success, or relationship management experience • Prior experience in the dental, healthcare, marketing, or agency space is strongly preferred • Experience managing multiple client accounts at the same time • Strong ability to communicate professionally with business owners, dental teams, and internal departments • Clear spoken English that is easy to understand for North American clients • Experience leading client calls, presenting updates, and explaining performance in a simple, confident way • Strong computer skills and experience using CRM, project management, reporting, or communication platforms • Proven ability to stay organized, follow up consistently, and keep client accounts moving forward • Ability to handle client concerns, difficult conversations, and urgent issues with professionalism • Highly organized with strong attention to detail • Proactive and able to anticipate problems before they escalate • Strong follow-through, you do not let tasks, clients, or action items slip • Confident communicator who can lead calls and keep clients aligned • Calm under pressure and able to manage client concerns professionally • Comfortable working in a fast-paced remote environment • Able to manage your own schedule, priorities, and client workload • Strong sense of ownership over client outcomes and retention • Team-oriented and able to coordinate across marketing, sales, creative, and operations departments • Comfortable with repetitive follow-up and administrative tasks while maintaining a high level of professionalism

🏖️ Benefits

• Competitive fixed monthly salary well above industry standards for experienced client success professionals • Commission for upselling additional services • Stable, predictable compensation with no cold calling and no commission-based pressure • Paid comprehensive onboarding and continuous training • 100% remote position with a supportive, fast-growing team • Clear structure, systems, and SOPs so you can focus on doing great work • Real path to grow into senior client success, operations, or leadership roles as we scale