Care Coordinator

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🔥 11 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Dental Views

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51 - 200 employees

Founded 2010

We are Southern California's Premiere Providers of Dental Care. We Specialize in Serving Patients in need of Extensive Dental Work.

📋 Description

• Take inbound calls for all offices across the company’s network. • Use effective communication over the phone, chat, and email that builds trust with patients. • Utilize the computer to enter patient data into the correct office schedules. • Average a set number of appointments determined by management each day. • Make outbound calls to potential patients and patients that could not make it to their appointment. • Provide guidance and instructions to employees with less experience. • Keep detailed notes on patient interactions to ensure a successful office visit. • Anticipate patients’ needs and identify opportunities that benefit the patient. • Supports offices by calling patients that missed appointments and re-books them. • Other duties as assigned.

🎯 Requirements

• High school diploma or GED equivalent • Strong critical thinking skills • Strong written and verbal communication • Bilingual (Spanish) preferred • Prior experience in call center a plus • At least 3 years in service industry or customer service-related field • Extremely familiar with using computers and entering data into computers • Knowledge of Microsoft Office Suite • Prior experience in dental office a plus but not required.

🏖️ Benefits

• Medical • Dental • Vision • 401K • Life Insurance • vacation time • other supplemental benefits.