Customer Service Technical Trainer

Job not on LinkedIn

🔥 7 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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DCS - Designed Conveyor Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🚗 Transport

🤝 B2B

eCommerce • Transport • B2B

DCS - Designed Conveyor Systems is a company with over 40 years of experience in the design and implementation of material handling and warehouse automation solutions. They offer custom conveyor design and integration for various industries, focusing on e-commerce, multi-channel fulfillment, and diverse distribution applications. Their services include supply chain consulting, system design and integration, and customer support. DCS prides itself on providing tailored solutions using both conventional and automated material handling technologies, aiming to enhance operational efficiency and maximize return on investment for their clients. They work closely with customers in a partnership model, leveraging a broad range of technologies to meet unique operational needs.

📋 Description

• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans • Coordinate vendor led training during projects and organize supporting documentation • Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met • Track all completed trainings and gather feedback to continuously improve quality • Identify when customers need additional support and schedule remedial training, including coordinating billing • Capture video of maintenance procedures to support training documentation • Travel up to 50 percent to customer and vendor sites to deliver and receive training

🎯 Requirements

• Have at least two years of experience working with automated conveyor systems and PLC controls • Understand high and low voltage electrical systems • Can build structured training plans with clear goals and outcomes • Are confident presenting technical information and helping teams truly understand it • Are flexible and willing to support customers on weekends when needed • Bring strong customer service instincts and know how to listen, collaborate, and build trust • Stay organized and calm while balancing shifting priorities and evolving schedules

🏖️ Benefits

• We pride ourselves in our family-like culture and casual, but focused, work environment • We offer competitive salaries • We offer our employees flexibility and autonomy • We do community outreach projects throughout the year • We know how to throw company events • We work hard, but we also know how to have fun - darts, anyone?