Team Leader — Booking & Customer Support

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🕒 January 15

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Deutsches Museum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1903

📚 Education

🔬 Science

Education • Science

Deutsches Museum is a major German museum and research institution focused on the history, communication and hands‑on presentation of science and technology. With multiple sites (Museumsinsel Munich, Verkehrszentrum, Flugwerft Schleißheim, Deutsches Museum Bonn and Nürnberg) it offers large permanent and temporary exhibitions, interactive experiments, educational programs, a specialized research institute, a vast library and archives, and public events addressing topics from historical inventions to contemporary subjects like AI and climate science. The institution combines collecting, conservation, research and outreach to serve audiences of families, students, researchers and the general public.

📋 Description

• You advise teachers, group leaders and tour operators on the museum's offerings and enter tickets and guided tours into our booking software • You assist our guests by phone and email in a friendly and professional manner so that no organizational questions remain • You coordinate a team of currently four people (including trainees) and plan tasks, responsibilities and schedules • You are responsible for maintaining and optimizing quality standards in customer communications • You act as the interface between the booking department, sales and operations management • You create guidelines, workflows and internal documentation to ensure service quality

🎯 Requirements

• Commercial vocational training, a relevant degree or several years of professional experience • Experience in customer service • Ideally some prior leadership experience • A structured and focused approach to working with digital systems • Strong communication skills, both verbal and written • Strong customer and service orientation • Very good German and good English skills • Willingness to work on weekends and public holidays when required

🏖️ Benefits

• Modern and innovative workplace • Central location at Potsdamer Platz • Free admission for friends & family • Company pension scheme • Team events • Free drinks (specialty coffees) • Employee discount on all café and shop products • Employee discounts via Corporate Benefits • Subsidy for BVG company ticket (public transport)