Customer Support

Job not on LinkedIn

🕒 February 22

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Porsche Digital

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

👥 B2C

🛍️ eCommerce

SaaS • B2C • eCommerce

Porsche Digital is presented in the provided text as a consumer-focused SaaS "link-in-bio" platform that helps creators, influencers, brands and small businesses consolidate and share multiple links in a single customizable landing page. The platform includes social media management features (scheduling and auto-posting), AI-assisted content tools (caption and hashtag generators), monetization options (Linktree Shop, affiliate links, selling digital products and paid bookings), audience management and integrations with email and analytics tools to track clicks and conversions.

📋 Description

• You are the first point of contact for all Porsche-related inquiries (e.g., app support, charging processes for our electric vehicles, technical advice, aftersales processes, digital services) • You identify, escalate and resolve customer inquiries and complaints using our digital tools • You resolve complex customer issues via phone, email, chat or video calls • You participate in regular training sessions to build expert knowledge of our products and services • You document all customer inquiries in our in-house CRM tool • You share your ideas and suggestions for improvement with your team • You stay up to date on all Porsche products and services and play an important role in customer retention

🎯 Requirements

• Excellent verbal and written communication skills • Willingness to understand complex automotive products and services • Very good German and English language skills (additional languages are an advantage) • Motivated and empathetic personality • Well-structured and self-directed way of working • Relevant customer service experience and knowledge of the automotive industry are a plus • Willingness to work shifts (early, middle and late shifts) • Willingness to work weekends including Sundays and public holidays

🏖️ Benefits

• Brand-new office located directly at Adlershof S-Bahn station • Dog-friendly office • Personal development budget • Permanent (open-ended) employment contract • 30 days of vacation • Attractive salary and bonus • Christmas and holiday pay • Pension/retirement benefits • Subsidy for your BVG public transport ticket • Access to our corporate benefits • Option for mobility leasing (e.g., JobRad, VW leasing) • Referral bonuses for recruiting new talent