Senior Operation Manager / Squad Lead, German

Job not on LinkedIn

🔥 0 minutes ago

🇸🇰 Slovakia – Remote

💵 €1.8k / month

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deutsche Telekom IT Solutions Slovakia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Deutsche Telekom IT Solutions Slovakia is a leading partner in information and communication technologies, focusing on providing innovative IT services and solutions. Operating since 2006, the company has grown to be one of the largest employers in Eastern Slovakia, delivering business solutions, smart applications, communication services, shared infrastructure, and security. Committed to continuous digitalization, Deutsche Telekom IT Solutions Slovakia supports the creation of new technologies and processes, offering IT outsourcing, and infrastructure services to major organizations worldwide. The company is also recognized for its dedication to education, employee training, and community involvement, aiming to build a modern society through lifelong learning and innovative projects.

📋 Description

• Lead a squad of approximately 13 team members • Take overall ownership for service steering, operational excellence, quality governance, and continuous improvement across the service domain • Combine people leadership, customer engagement, strategic planning, and operational execution • Act as the primary point of contact for customers and stakeholders • Ensure service quality and drive performance improvements • Identify optimization opportunities • Contribute to the long-term development of the operational service landscape • Manage operations primarily covering Change Management, Patch & Release Management, and Capacity Management

🎯 Requirements

• Several years of experience in IT Operations, Managed Services, or Service Delivery • Proven leadership experience managing operational teams of approximately 10–15 employees • Strong knowledge of Change Management, Patch & Release Management, Capacity Management, and ITIL-based processes • Experience in customer-facing roles and stakeholder management • Proven track record in service improvement, operational excellence, and process optimization • Experience with KPI management, SLA governance, and service reporting • Strong analytical, communication, and problem-solving skills • German: C1 or higher (mandatory) • English: B2 or higher

🏖️ Benefits

• Over 25 different benefits • Financial benefits • Benefits with focus on learning and development • Benefits with focus on health and sport • Benefits with focus on family and work-life balance • Variable part and other financial benefits • Remote working possibility within Slovakia