Intermediate Network Operations Center (NOC) Engineer

🔥 0 minutes ago

🌐 Romania, Portugal, +3 more countries – Remote

🇷🇴 Romania – Remote 🇵🇹 Portugal – Remote 🇧🇬 Bulgaria – Remote 🇵🇱 Poland – Remote 🇲🇩 Moldova – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dev.Pro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

🏨 Hospitality

📦 Logistics

Healthcare • Hospitality • Logistics

Dev. Pro is a software development partner that supports technology companies with custom outsourced software development services. With over 13 years of experience, a team of more than 900 experts, and operations in over 50 countries, Dev. Pro provides a comprehensive range of services including cloud development, DevOps, software testing and QA, system integration, and application security. The company caters to a wide array of industries such as digital commerce, fintech, hospitality, and healthcare by delivering tailored software development experiences. Dev. Pro emphasizes quality, innovation, and a transparent collaboration process to accelerate growth for ambitious startups and Fortune 500 enterprises alike, ensuring successful outcomes through a well-balanced and efficient team approach.

📋 Description

• Act as the first responder for production alerts and incidents • Monitor system health using Datadog, LogicMonitor, or similar tools • Analyze logs, metrics, and traces to determine incident scope and impact • Manage the incident lifecycle, including triage, prioritization, and escalation coordination • Document and track incidents in ServiceNow and Jira Service Management • Coordinate with application and development teams to support faster resolution • Provide initial technical analysis during incident response • Communicate clear, concise incident updates and translate technical status into actionable information • Maintain accurate incident records • Provide structured shift handovers to incoming analysts • Maintain 24/7 client coverage on a rolling 3 days on / 3 days off pattern with 8-hour shifts synchronized to EST

🎯 Requirements

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation • Experience with monitoring and observability tools such as Datadog and LogicMonitor • Ability to navigate dashboards and perform log correlation • Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols • Advanced English communication skills, written and verbal • Ability to manage multiple priorities in fast-paced environments • Strong analytical and problem-solving skills • Methodical approach to troubleshooting • Ownership and accountability during critical incidents • Ability to follow operational processes and maintain 24/7 shift coverage • Understanding of security best practices, including access control, data protection, phishing prevention, and security policy compliance • Desirable: ServiceNow and/or Jira Service Management experience • Desirable: Slack or Microsoft Teams experience in a support environment • Desirable: Help Desk, NOC, SOC, or L1/L2 technical support experience • Desirable: AWS and Azure familiarity • Desirable: Kubernetes and Docker familiarity • Desirable: PostgreSQL, MySQL, and Amazon RDS exposure • Desirable: GitHub Actions, Bitbucket, and Amazon SQS familiarity • CV submitted in English

🏖️ Benefits

• Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments • Regular security awareness training • Freedom to work from anywhere • Opportunity for professional and personal growth • Remote-first work environment • Diverse, dedicated team