Complex Care Outreach Coordinator

🔥 16 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Conducting outreach via telephone and SMS to educate and inform members of available clinical programs or important screenings relevant to them • Ensure patients remain connected to care throughout their time in the program • Schedule initial appointments, thoughtfully adjusting calendars to meet urgent care needs • Provide inbound call support/call routing for patients with clinical or administrative questions • Communicate frequently with care team members and leadership • Develop a solid understanding of our benefit offerings to investigate and resolve member questions • Document accurate information about member needs in our system • Support the team with daily tasks, including administrative work • Pilot new processes and workflows • Work hand-in-hand with other Devoted teams to address member needs

🎯 Requirements

• Bilingual Spanish speakers • Minimum of 3 years of healthcare experience in customer/patient-serving role • Must be willing to work M-F 8:30am-5pm Pacific Standard Time (PST) • 1-2 years of call center experience is a plus! • Health insurance experience (Medicare Advantage a plus) • Have healthcare experience (scheduling, benefits, care coordination, medical terminology, and HIPAA regulations a plus) • Availability to work variable shifts to support the needs of our members across multiple time zones • Proficient computer skills and ability to learn new systems • Google Suite Proficiency a big plus - including Google Drive, Google Docs, Google Sheets, Google Slides • Great communication, problem solving, analytical and documentation skills • Effective time management and organization skills • Demonstrate evidence of ability to empathize with patients, relatives and colleagues with dignity and respect

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....