Medical Director, Digital and Everyday Care

🕒 April 20

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Co-Lead the Everyday Care program: Partner with the Central Clinical Services operations leader to ensure alignment on operational goals while maintaining ultimate ownership of clinical outcomes. • Oversee clinical protocols for medication refills, lab/imaging/DME/home health orders, diagnostic results management, and specialist referrals. • Collaborate with the AI Clinical Operations leader to refine and advance the 'human-AI' operating model, ensuring technology enhances rather than replaces clinical judgment. • Direct leadership and supervision of the NP team supporting Everyday Care and portal-based digital visits. • Support staff through virtual visit shadowing and asynchronous chart reviews to ensure clinical excellence. • Serve as the clinical 'backstop' for complex cases surfacing from telehealth, digital chat volume and AI-agent triage. • Take responsibility for the quality of care provided across all Everyday Care and Digital services. • Review patient safety reports, including adverse events and near-misses; drive initiatives to mitigate clinical risk in an automated environment. • Monitor clinical quality performance and identify trends to improve patient experience and outcomes. • Develop and evolve the vision for Everyday Care, specifically expansion into AI-enabled digital channels. • Building new clinical AI agents and other tooling to ensure the team can meet its objectives. • Providing direct patient care in the portal and remaining available for clinical escalations. • Reviewing documentation quality and triage accuracy to ensure clinical intent is translated into scalable processes.

🎯 Requirements

• Board-certified physician (Internal Medicine, Family Medicine preferred) with 5+ years in clinical practice. • Experience leading and managing clinicians (NPs/PAs/MDs) in a fast-paced environment. • Proven track record of building or scaling clinical programs (0→1 experience). • Comfort working with engineering, product, and data teams to translate clinical needs into technical requirements. • Experience with virtual care, Medicare populations, or digital health triage systems preferred. • Deep curiosity for AI/LLM-based tools and their application in clinical workflows.

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....