Solutions Engineer

July 30

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DevRev

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B2B • SaaS

DevRev is a software company that focuses on the development and integration of client-server applications. Despite the technical error message provided, the company aims to streamline operations and enhance client development experiences.

51 - 200 employees

🤝 B2B

☁️ SaaS

💰 Seed Round on 2022-09

📋 Description

• Provide expert technical support to the sales team, assisting with product information, addressing technical questions, and supporting solution development during the sales process. • Conduct live product demonstrations tailored to the specific needs of prospective customers, effectively showcasing technical features, advantages, and benefits. • Collaborate with customers to understand their technical requirements and pain points, working closely with Solutions Architects to design the most effective solutions. • Assist in the creation of technical proposals and RFP/RFI responses, ensuring alignment with customer needs and our technical capabilities. • Analyze competitor products and provide insights on our competitive advantages, keeping the sales team informed of market trends and competitor activities. • Train sales teams on the technical aspects of our products and solutions, developing training materials and conducting regular sessions to ensure they are equipped with the latest knowledge. • Build and maintain strong relationships with customers, acting as a trusted technical advisor and supporting them through the sales process and beyond. • Create and maintain technical documentation, including case studies and technical guides, to support both sales and customer use. • Customize solutions to meet specific customer requirements, working with engineering and product teams to deliver tailored configurations and integrations. • Ensure a seamless transition of new customers to the implementation and customer success teams, providing detailed handover documentation and support. • Work closely with internal teams, sharing technical knowledge and contributing to the continuous improvement of our sales engineering processes and practices.

🎯 Requirements

• Degree in Computer Science, Engineering, Information Technology, or a related field. • 5+ years of experience in a technical pre-sales or sales engineering role. • Strong technical acumen with the ability to understand and explain complex concepts clearly. • Hands-on coding experience in Python/JavaScript/Typescript. • Experience of building custom integrations with SaaS vendors' APIs (ex: Jira, SalesForce, Freshdesk, Azure DevOps, etc.) • Proven experience in conducting product demonstrations and developing technical proposals. • Excellent communication and interpersonal skills, with a focus on customer engagement. • Ability to work collaboratively with cross-functional teams. • Experience in competitive analysis and market research. • Willingness to travel up to 30% based on client and business needs.