Global Process Owner – Technical Support

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Dexcom

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Healthcare Insurance • Biotechnology • Wearable Technology

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• As Global Process Owner, you’ll architect and own the end-to-end technical support process for Dexcom globally. • You’ll lead direct and matrixed teams, working with internal departments (Product Management, CX, IT, Quality & Regulatory, etc.) to achieve outstanding experience, retention, and financial results. • Engage Stakeholders & Architect the Future. • Create a proactive support service strategy that anticipates customer needs and exceeds expectations. • Drive impactful transformation using digital platforms, automation, and AI. • Lead, mentor, and energize a world-class global team.

🎯 Requirements

• Typically with at least 13 years of relevant experience. • Typically with at least 8 years people management experience.

🏖️ Benefits

• A front row seat to life changing CGM technology. • Learn about our brave #dexcomwarriors community. • A full and comprehensive benefits program. • Growth opportunities on a global scale. • Access to career development through in-house learning programs and/or qualified tuition reimbursement. • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.