Senior Product Manager, Consumer, User Activation & Support

10 hours ago

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Dexcom

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Healthcare Insurance • Biotechnology • Wearable Technology

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Drive the strategy and development of our in-app activation and support features including onboarding, education, account management and support. • Work with cross-functional teams to champion new activation and support capabilities and coordinate their development from conception to commercialization. • Evaluate and analyze user behavior, feedback, and support data to identify friction points, gaps, and opportunities to improve activation and retention. • Develop a strategic vision for user activation and ongoing support that aligns with the company’s mission and growth objectives. • Translate this vision into a clear, actionable product strategy and roadmap, driving initiatives that enhance user engagement, satisfaction, and retention. • Collaborate closely with design, engineering, clinical, marketing, and customer support teams to deliver intuitive, scalable, and impactful solutions. • Champion a user-first mindset, advocating for features that reduce setup time, increase confidence, and foster long-term engagement. • Own the end-to-end product lifecycle—from discovery and requirements gathering to launch and iteration—ensuring timely delivery and measurable outcomes. • Partner with analytics and research teams to define success metrics and continuously optimize the user journey based on data and insights. • Stay ahead of industry trends and best practices in digital health, onboarding, and support to inform product innovation.

🎯 Requirements

• Typically requires a Bachelor’s degree and a minimum of 13 years of related experience. • Experience designing onboarding, user education, or in-app support experiences is a strong plus. • Excellent communication and collaboration skills. • Ability to prioritize and manage multiple projects simultaneously. • Data-driven mindset with strong analytical skills. • Experience in digital health, particularly with regulated medical products, is a plus—especially if you have familiarity with navigating regulatory frameworks and compliance constraints. • Deep empathy for users and a passion for creating intuitive, empowering experiences that drive activation, education, and long-term engagement. • Experience leading cross-functional teams through the full product lifecycle—from discovery and ideation to launch and iteration. • A bias for action and a results-driven mindset, with comfort navigating ambiguity and balancing short-term needs with long-term strategy. • Familiarity with agile development methodologies and tools like Jira, Figma, and product analytics platforms. • A user-first mindset and a commitment to continuous improvement, always seeking ways to reduce friction and enhance support experiences.

🏖️ Benefits

• A full and comprehensive benefits program. • Growth opportunities on a global scale. • Access to career development through in-house learning programs and/or qualified tuition reimbursement. • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.