Director, Field Service – Operational Excellence

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🔥 48 minutes ago

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DHC Automated Gate Services

WebsiteLinkedInAll Job Openings

1 - 1 employees

🔧 Hardware

🔐 Security

Hardware • Security

DHC Automated Gate Services is a UK-based installer and maintainer of automated gates, providing gate automation, installation, and repair services across the North West (Cheshire, Greater Manchester, and North Wales). The company offers 24/7 emergency call-out support for breakdowns and break-ins, supplies gate automation products through partners, and serves residential and commercial customers. They also engage in local community sponsorships, such as sponsoring a match ball for Stockport County FC.

📋 Description

• Lead all field service operations and enforce consistent service, safety, and quality standards • Directly manage a team of regionally based Manager, Field Services • Own the Field Service Center of Excellence including scheduling, dispatch, quality, closeout, and billing readiness • Build, coach, and develop high-performing field service and COE leadership teams • Ensure field teams are properly staffed, trained, and equipped with tools, systems, vehicles, and PPE • Own field service safety performance and ensure compliance with OSHA and regulatory requirements • Serve as the senior operational owner for strategic and nationwide customers • Partner with Sales and account teams to support contract execution, escalations, and retention • Support EBITDA performance through productivity, labor utilization, and billing accuracy improvements • Partner with Finance to accelerate work closeout, billing timeliness, and revenue realization • Collaborate with Regional Operations, Safety, HR, IT, Fleet, and Supply Chain teams • Lead operational improvement initiatives, system implementations, and growth initiatives

🎯 Requirements

• Bachelor’s degree preferred or equivalent operational leadership experience • 8+ years of progressive field service or operations leadership experience • Experience leading geographically dispersed field service organizations • Strong knowledge of field service operations, scheduling, quality systems, and work order management • Demonstrated safety leadership and regulatory compliance knowledge • Strong financial acumen with experience improving productivity and margins • Experience supporting or managing large, nationwide customer relationships • Proficiency with ERP and field service management systems • Ability to travel up to 50%