Offshore Client Relations Representative – Call Center

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🕒 May 7

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Diamond Braces Orthodontist: Braces & Invisalign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

👥 B2C

🧘 Wellness

Healthcare • B2C • Wellness

Diamond Braces is a premier orthodontic provider specializing exclusively in braces, Invisalign clear aligners, and retainers for children, teens, and adults. With 70+ locations across NY, NJ, PA and CT, the practice offers condition-based, custom treatment plans led by licensed orthodontists, accepts dental insurance, and provides financing options. Diamond Braces emphasizes efficient, patient-friendly care, modern diagnostics, and positive treatment outcomes.

📋 Description

• Handle inbound and outbound calls from new and existing clients in a professional, friendly, and patient-centered manner. • Assist new clients in identifying orthodontic needs and guide them through consultation scheduling. • Explain general treatment options, including braces and Invisalign, without diagnosing or making treatment guarantees. • Create and update new patient charts with demographic, contact, insurance, and appointment information. • Schedule new patient consultations and follow-up appointments across the network of 60+ locations. • Support existing patients with appointment changes, rescheduling, account questions, and general inquiries. • Assist with billing questions, payment support, account updates, and solution-based recommendations. • Collect, verify, and update patient information in appropriate systems. • Coordinate with Diamond Braces offices to ensure a smooth and consistent patient experience. • Communicate with patients, families, office teams, and internal departments. • Address client questions and concerns with empathy, patience, and a focus on resolution. • Maintain confidentiality and follow company policies, procedures, and compliance expectations. • Meet Diamond Braces’ AAA Experience expectations. • Support department goals related to call quality, patient satisfaction, appointment support, and service excellence.

🎯 Requirements

• Prior customer service, call center, healthcare, dental, or orthodontic experience preferred. • Bilingual in English and Spanish strongly preferred. • Prior experience in a dental or orthodontic office preferred. • Excellent communication skills and professional phone etiquette. • Strong organizational and time management skills. • Ability to remain calm, patient, and professional when assisting clients. • Strong attention to detail and accuracy when entering or updating client information. • Ability to multitask in a fast-paced environment. • Reliable and punctual, with flexibility to work any shift within operating hours as needed. • Comfortable using scheduling, communication, and patient management systems. • Positive attitude, team-oriented mindset, and willingness to be coached. • Must be able to provide appropriate tax documentation (W-8 or W-9 as applicable). • Must work as an independent contractor.

🏖️ Benefits

• Competitive salary • Full-time hours • Training, coaching, and professional development