Customer Service Representative

🕒 3 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $35.4k - $53.3k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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DICK'S Sporting Goods

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1948

🛒 Retail

⚽ Sports

🛍️ eCommerce

Retail • Sports • eCommerce

DICK'S Sporting Goods is the largest sporting goods retailer in the United States, offering a wide range of sporting equipment, apparel, and footwear. Committed to enriching communities through sports, DICK'S Sporting Goods also partners with major sports brands like UnderArmour, Patagonia, and Nike to provide high-quality products. The company is dedicated to inclusivity and sustainability, providing resources and support to help athletes and children participate in sports. Headquartered in Pittsburgh, DICK'S is at the forefront of innovative retail and fosters a people-first culture. The company also runs the DICK'S Sporting Goods Foundation, emphasizing the transformative power of sports.

📋 Description

• Partner with Athletes (customers) over the phone or via chat to address questions and concerns • Dive into our Tier 2 escalation calls and chats by solving questions • Build relationships through clear and empathetic communication • Tackle challenges ensuring every Athlete leaves with a smile • Work with internal and external partners for issue resolution • Log all information appropriately • Be a positive voice within the team and offer recommendations

🎯 Requirements

• High school diploma or equivalent • <1 Year of experience in customer-facing role such as customer service, retail, food service, hospitality • High speed internet • Microsoft Office, TEAMS • Experience for IVR (Five9), CRM or order management lookup tools, viewing tracking information (Fedex, UPS, Freight) • A love for sports and building strong communities • Stellar communication skills • Tech-savvy skills to navigate our systems • Flexibility to adapt to different situations • If Bilingual – could be called up to speak to Spanish speaking Athletes

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development • Wellness programs