Customer Service Representative

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🔥 1 minute ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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TOTE Maritime

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1975

🚗 Transport

🤝 B2B

Transport • B2B

TOTE Maritime is a U. S. domestic maritime carrier that operates dedicated shipping services between the continental United States and Alaska, Puerto Rico, and the Caribbean, transporting dry, refrigerated, oversized and vehicle cargo. The company offers routing, terminal operations, and digital shipping tools (customer portal, mobile app, EDI integration) to support time-sensitive supply chains, emphasizes environmental stewardship and community partnerships, and serves both commercial and community customers reliant on reliable intermodal transport.

📋 Description

• Serve as a primary point of contact for customer inquiries, shipment updates, and service requests • Build and maintain strong customer relationships through proactive communication • Provide accurate and timely information regarding shipments, delays, and service concerns • Respond to customer inquiries via phone, email, and other communication channels • Deliver a professional, responsive, and customer-focused experience • Investigate and resolve customer concerns in a timely and professional manner • Collaborate with operations, dispatch, and leadership teams to identify solutions • Escalate service issues when appropriate while keeping customers informed throughout the process • Maintain accurate documentation of customer interactions and resolutions • Monitor shipment activity and freight movement • Assist with shipment tracing and delivery follow-up • Coordinate with dispatch, drivers, and operations teams to support customer needs • Maintain accurate customer records and shipment information • Support billing, documentation, and service-related inquiries • Identify opportunities to improve the customer experience • Communicate customer feedback and trends to leadership • Participate in training and process improvement initiatives • Support a culture of teamwork, accountability, and service excellence

🎯 Requirements

• 1+ year of customer service, customer support, account management, client services, or call center experience • Strong communication, relationship-building, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Strong attention to detail and organizational skills • Proficiency with Microsoft Office, including Outlook, Word, and Excel • Experience using CRM, customer service, ticketing, or business software systems preferred • Experience in transportation, logistics, freight, supply chain, or distribution environments preferred • Ability to work independently in a remote environment • High school diploma or equivalent • Must be legally authorized to work in the United States.

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Short-Term and Long-Term Disability • Employee Assistance Program (EAP) • 401(k) with Company Match • Paid Time Off • Paid Holidays • Professional Development Opportunities • Additional Voluntary Benefits