Product Manager II – Digital Fraud

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DICK'S Sporting Goods

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1948

🛒 Retail

⚽ Sports

🛍️ eCommerce

Retail • Sports • eCommerce

DICK'S Sporting Goods is the largest sporting goods retailer in the United States, offering a wide range of sporting equipment, apparel, and footwear. Committed to enriching communities through sports, DICK'S Sporting Goods also partners with major sports brands like UnderArmour, Patagonia, and Nike to provide high-quality products. The company is dedicated to inclusivity and sustainability, providing resources and support to help athletes and children participate in sports. Headquartered in Pittsburgh, DICK'S is at the forefront of innovative retail and fosters a people-first culture. The company also runs the DICK'S Sporting Goods Foundation, emphasizing the transformative power of sports.

📋 Description

• Define and maintain a Digital Fraud product roadmap that aligns to business outcomes, portfolio priorities, fraud-risk reduction, conversion protection, and trusted Athlete experiences. • Lead discovery and solutioning for fraud capabilities such as pre-authorization fraud checks, post-order decisioning, device fingerprinting, reject/recycle, chargeback automation, fraud data foundations, and fraud lifecycle improvements. • Translate business needs from Digital Loss Prevention, Payments, eCommerce, Mobile App, Treasury, Sales Audit, Store Ops, Loyalty, and other partners into clear product outcomes, user stories, acceptance criteria, and delivery plans. • Own KPI definition and measurement for the product domain, including fraud loss, cancel and chargeback trends, accept/reject/manual-review performance, demand-to-fulfillment impact, SLA/SLO considerations, false positives, operational friction, and customer experience impacts. • Partner with other Product Managers, Engineering, Architecture, Data Product, Analytics, and Reliability partners to improve observability, monitoring, automated testing, system resiliency, and data-driven decisioning. • Collaborate with vendors and internal platform teams to evaluate, pilot, implement, and continuously optimize fraud and risk capabilities while managing dependencies, contracts, and delivery risks. • Design and evaluate controlled experiments, A/B tests, and phased rollouts to measure fraud performance, conversion impacts, and operational outcomes. • Improve upstream engagement so Digital Fraud is included early in planning for new experiences, payment methods, loyalty programs, fulfillment changes, and AI/agentic commerce opportunities. • Monitor fraud, retail, digital commerce, and payment trends to proactively identify emerging risk patterns and shape product strategy before issues become reactive operational escalations. • Participate in fraud-related incident response, major issue management, and post-incident reviews.

🎯 Requirements

• An intermediate understanding of Product Management and the product lifecycle. • Understanding of digital commerce, payments, fraud prevention, risk management, or high-scale operational platforms. • Familiarity with systems or vendors such as Accertify, Signifyd, Adyen, Appriss, TransUnion, Akamai, Auth0, Aha!, Jira, Grafana, LinearB, Miro, or comparable tools. • Ability to understand how fraud decisioning, payment authorization, order placement, fulfillment, returns, reships, and chargebacks connect across the customer journey. • Knowledge of human-centered design principles and ability to balance fraud controls with athlete experience, conversion, trust, and operational efficiency. • Understanding of the software development lifecycle and foundational Scrum/Agile practices. • Demonstrated success defining and launching products or features that deliver measurable business outcomes. • Strong analytical mindset and comfort using data to define KPIs, identify trends, diagnose defects, and inform prioritization. • Ability to influence cross-functional teams without formal authority across product, engineering, architecture, business, operations, analytics, security, and vendor partners. • Strong written and verbal communication skills, especially the ability to translate complex technical, risk, and operational concepts into concise stakeholder-ready narratives. • Strong deductive reasoning skills, curiosity, and desire to learn a complex domain with real-time operational impact. • Ability to effectively collaborate and build relationships with various peer groups and business partners. • Experience working with third-party vendors, contracts, pilots, proofs of concept, implementation planning, and performance monitoring. • Bachelor's Degree • 3 - 5 years of relevant experience preferred, including 2-5 years with relevant education linked to product management, or 7+ years without relevant education linked to product management. • Ecommerce or relevant experience, product management or digital strategy with retail preferred, mobile or enterprise commerce platforms.

🏖️ Benefits

• incentive • equity and benefits • generous suite of benefits