Account Manager

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🕒 August 29, 2025

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Digital Direction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

📡 Telecommunications

💳 Fintech

Telecommunications • Fintech • Healthcare

Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.

📋 Description

• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call. • Engage internal resources and support personnel to provide an exceptional customer experience. • Leverage the broader sales resource eco-system to drive high impact opportunities. • Work with urgency through all aspects of the sales cycle through closing. • Maintain updated sales stages and accurate notes in Microsoft Dynamics CRM. • Create and maintain account plans as required. • Provide monthly client activity reports to all account stakeholders. • Forecast and commit monthly sales volume accurately. • Utilize reports to align contract objectives with deliverables. • Attend assigned meetings and in all company training requirements. • Clear, concise, documented communications both internally and externally. • Be considered “Trusted-Advisor” to our clients on a daily basis.

🎯 Requirements

• 10+ years sales telecom/technology experience • Technical Skills: Strong understanding of voice/data/internet applications, communications technology, and network topology. Ethernet, MPLS, SDWAN, VPN, SIP and TDM Voice, Data Center, Cloud Solutions, Managed Services, UCaaS. • High-level understanding of the diversity of carriers, their rates, and their geographic representations. • Requires an advanced level of experience negotiating carrier contracts. • Solid understanding of technical terminology related to telecommunications carrier products & services. • Must have an advanced understanding of telecommunications industry and sales cycles. • Self-motivated, pro-active, results-oriented telecom/network professional with the ability to work within a team environment. • Strong communication, written and formal presentation skills. • Advanced sales experience in a similar inside/outside role. • Experience selling into large complex Enterprise accounts. • Large complex multi-location account experience needed. • Prepared, organized and planned approach to daily business pursuits. • Work hand in hand with Operations, be able to work effectively in a team-approach. • Effective relationship building. • Positive, effective communicator. • Team player and coachable. • Results-oriented/outcome-driven. • Works well when presented with challenges. • Ability to travel and meet with clients when needed

🏖️ Benefits

• Team Atmosphere – Sales Support/Operation Support/Executive Support • Growing Organization – 24% growth over 3 years (the next 3 years will be much bigger) • Great Group of People – We hire the most experienced A Players in the industry and frankly, we have the most fun • Make More Money – Aggressive commission plan and ability to make well above market earnings for a top sales performer