DigitalGenius
Artificial Intelligence • SaaS • eCommerce
DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.
Solutions Engineer
5 hours ago
🇷🇴 Romania – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
💻 Solutions Engineer
🚫👨🎓 No degree required
DigitalGenius
Artificial Intelligence • SaaS • eCommerce
DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.
📋 Description
• At DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations. • While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works! It can resolve customer issues end-to-end, detect carrier problems, perform investigations, issue return labels, refunds, replacements, and do all of this proactively before the customer even notices the issue. • Some of the select customers that have joined us on this mission are: On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, Huda Beauty... • We are a committed team of like-minded people who believe in the product we are building as well as the vision behind it. Each in our own bubble of autonomy and responsibilities, we take ownership of our contribution. But the magic happens when we collaborate as a team and make all those pieces fit together. • DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations, not because we have to, but because we care.
🎯 Requirements
• Required: • - Strong organisational and project management skills • - Experience building automated process flows • - Excellent communication, critical thinking & analytical skills • - Experience working with APIs and developing integrations • - Coding experience (Python and/or NodeJS) • Preferred: • - 2+ years of experience within the SaaS industry • - Experience working with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias, Kustomer) • - Experience working with OMS systems (e.g., Shopify, CommerceCloud, Magento) • - Interest in AI and Machine Learning concepts
🏖️ Benefits
• - Competitive Salary • - Generous vacation time (25 days) • - Environment to develop your skills without bureaucracy or red tape • - Monthly fitness stipend of $210 • - Ongoing subscription to Mental Health Support Platform
Apply Now