Hardware Sustaining Engineer

Job not on LinkedIn

🕒 April 20

☕ Washington – Remote

☕ Washington – Remote

💵 $83k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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DigitalOcean

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

SaaS • Cloud Computing

DigitalOcean is a cloud infrastructure provider that offers a suite of products and services for developers to build, deploy, and scale applications. Their platform provides comprehensive tutorials, reference material, and support documentation to assist users in managing resources effectively using their API and CLI tools. With features like Droplets (virtual machines), managed databases, Kubernetes, and a marketplace for third-party applications, DigitalOcean focuses on simplicity and performance. They cater to both individual developers and larger organizations looking for cloud solutions that are easy to implement and manage.

📋 Description

• Act as a member of the Sustaining Engineering team in the Infra::Machines::Design Organization • Support server hardware, cabling, and networking hardware throughout its operational lifecycle • Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution • Participate in 24/7 on-call rotation with other members of the team • Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components • Develop and maintain standards and practices for DigitalOcean hardware operations • Work closely with various teams to resolve issues in tooling, firmware packages, hardware components, and other operational concerns • Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations • Coordinate with Ops teams on monitoring thresholds, failure modes and alerting • Assist in troubleshooting cause of failures and work to prevent them in the future • Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

🎯 Requirements

• Technical Degree (BS Computer Science/Engineering) or equivalent practical experience • Hands-on experience operating a cloud infrastructure at mid-tier scale or better • An in-depth understanding of server hardware, firmware, and infrastructure • Strong knowledge in troubleshooting techniques, Python and BASH • Extra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience • Clear communication and collaboration across key stakeholders • An insatiable passion for constant improvement

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Employee Assistance Program • Local Employee Meetups • Reimbursement for relevant conferences, training, and education • Access to LinkedIn Learning's 10,000+ courses • Equity compensation including grants upon hire and Employee Stock Purchase Program