Commercial Manager

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🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $90.7k - $145.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Digital Realty

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

📋 Description

• Manage the full lifecycle of customer contract renewals from opportunity identification through contract execution. • Develop and execute renewal strategies focused on customer retention, revenue growth, market-rate alignment, and contract term optimization. • Lead customer negotiations involving pricing, contract terms, service modifications, and commercial agreements. • Identify and drive revenue enhancement opportunities through pricing adjustments, contract restructures, and term extensions. • Partner with Asset Management, Sales, Legal, Finance, Operations, and Customer Success teams to support renewal outcomes. • Maintain accurate renewal forecasts, pipeline reporting, and portfolio analytics within Salesforce and related systems. • Coordinate commercial approvals, contract review processes, and strategic customer engagements. • Analyze customer trends, market conditions, portfolio performance, and pricing data to develop business recommendations. • Support strategic renewal initiatives, special projects, and portfolio optimization efforts as directed by leadership. • Ensure timely execution of renewals while balancing customer needs, commercial objectives, and internal processes.

🎯 Requirements

• 5+ years of experience in commercial management, renewals, account management, customer success, sales operations, business development, or a related field. • Experience managing customer negotiations, contract renewals, pricing strategies, and revenue retention initiatives. • Understanding of commercial management principles, customer retention strategies, pricing structures, and contract management. • Ability to analyze customer, contract, pricing, and portfolio data to support business decisions and recommendations. • Experience using Salesforce CRM, CPQ tools, Microsoft Excel, and commercial systems such as DocuSign or similar platforms. • Strong communication, negotiation, and stakeholder management skills. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Strong organizational skills and attention to detail. • Commercial, analytical, and financial acumen with the ability to develop strategic recommendations. • Experience within data centers, colocation, telecommunications, cloud infrastructure, SaaS, or other complex B2B environments preferred.

🏖️ Benefits

• medical • dental • vision • life and AD&D insurance • 401k match • disability benefits • wellness and education benefits • employee stock purchase plan • paid time off • holidays • more