Customer Relationship Executive

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🕒 December 12, 2025

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers, handling inquiries and providing timely responses. • Resolve customer complaints and issues, ensuring a high level of satisfaction. • Provide accurate and up-to-date information to customers via phone and in-person visits. • Maintain a thorough understanding of our products and services to offer effective solutions. • Build and maintain strong relationships with key customers to foster loyalty and repeat business. • Collaborate with internal teams to ensure a seamless customer experience across all touchpoints. • Identify and escalate potential customer service issues to the appropriate teams for resolution. • Conduct regular customer feedback analysis to identify areas of improvement. • Stay updated with industry trends and competitor activities to enhance our customer offering. • Ensure compliance with company policies and procedures, maintaining a professional image.

🎯 Requirements

• A minimum of 2 years of experience in a customer-facing role, preferably in a collections or telecollection environment. • Excellent communication skills, with the ability to adapt to different customer needs and personalities. • Strong problem-solving and conflict resolution abilities. • A customer-centric approach and a passion for delivering exceptional service. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work independently and manage a high volume of customer interactions. • Excellent organizational skills and attention to detail. • A positive and professional attitude, with a focus on building long-term customer relationships. • Willingness to continuously learn and adapt to changing customer needs and market trends. • A high school diploma or equivalent; a college degree in a relevant field is preferred but not mandatory.