Inside Sales, Account Management – APAC

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Sangoma

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

🏢 Enterprise

Communications • Enterprise • Managed Security

Sangoma is a leading business cloud, hybrid, and on-premises communications platform that provides reliable in-house solutions along with network and security services. With over 40 years of experience, Sangoma offers a wide array of products including voice, video, networking, and productivity tools designed to enhance employee efficiency and customer satisfaction. They serve over 100,000 customers, delivering tailored solutions that maximize collaboration while minimizing costs, and ensure business continuity through innovative technologies.

📋 Description

• Engage with customers and prospects through phone, video conferencing, email, chat, and other communication channels. • Provide pre-sales support and information on Sangoma’s products and services. • Assess customer requirements and recommend preliminary solutions that align with their business and technical needs. • Provide budgetary pricing and product information to prospective customers. • Follow documented and automated lead engagement processes to effectively qualify and develop sales opportunities. • Stay informed about industry trends, market developments, and competitive offerings to serve as a trusted advisor to customers. • Maintain accurate and detailed records of all customer interactions within the company’s CRM system. • Prepare quotations and conduct timely follow-up activities to advance sales opportunities. • Manage and maintain relationships with existing customers, including handling escalations, identifying upsell opportunities, addressing billing inquiries, and supporting other account management activities. • Collaborate with internal teams to ensure a positive customer experience and successful resolution of customer concerns.

🎯 Requirements

• Fluent English communication skills, both written and verbal. • 1–2 years of experience in Inside Sales and/or Account Management. • Demonstrated ability and desire to qualify, develop, and progress sales leads. • Excellent interpersonal, written, and verbal communication skills. • Strong technical aptitude with the ability to learn Sangoma products, services, and internal systems. • Proven ability to manage multiple priorities in a fast-paced environment. • **Preferred Qualifications** • Successful track record in commission-based sales. • Experience selling communications or technology solutions. • Experience in Account Management and/or Inside Sales within the Unified Communications (UC) or Telecommunications industry. • Experience using Salesforce CRM.