Sangoma
Communications • Enterprise • Managed Security
Sangoma is a leading business cloud, hybrid, and on-premises communications platform that provides reliable in-house solutions along with network and security services. With over 40 years of experience, Sangoma offers a wide array of products including voice, video, networking, and productivity tools designed to enhance employee efficiency and customer satisfaction. They serve over 100,000 customers, delivering tailored solutions that maximize collaboration while minimizing costs, and ensure business continuity through innovative technologies.
Senior Atlassian Administrator
Job not on LinkedIn
50 minutes ago
Sangoma
Communications • Enterprise • Managed Security
Sangoma is a leading business cloud, hybrid, and on-premises communications platform that provides reliable in-house solutions along with network and security services. With over 40 years of experience, Sangoma offers a wide array of products including voice, video, networking, and productivity tools designed to enhance employee efficiency and customer satisfaction. They serve over 100,000 customers, delivering tailored solutions that maximize collaboration while minimizing costs, and ensure business continuity through innovative technologies.
📋 Description
• Administer and support **all** Atlassian products in use: • Jira Software (project configuration, workflows, schemes, custom fields, permissions) • Jira Product Discovery • Confluence (spaces, templates, permissions, macros) • Bitbucket Cloud (repo permissions, pipelines) • Opsgenie (on-call schedules, integrations, alert rules) • Statuspage (incident communication setup and maintenance) • Atlas (team/project visibility and alignment) • Atlassian Guard (security policies, SSO/SAML, audit logs) • Atlassian Analytics (data visualizations, dashboards) • Collaborate with engineering, IT, and business teams to gather requirements when requests come in • Develop and maintain automations using Atlassian Automation. • Monitor system performance, license usage, and platform health; suggest scaling and cost-optimization opportunities • Provide user support and training for both technical and non-technical users • Support SOX or other regulatory requirements
🎯 Requirements
• 5-8 years of hands-on experience administering Atlassian Cloud tools • Proven experience with multi-instance consolidation of Jira • Must have strong administrative experience in: • Jira Software (cloud): project management, custom workflows, automation rules • Confluence: space structuring, macros, permissions • Bitbucket Cloud: repo governance, pipelines • Opsgenie, Statuspage, Atlas, Atlassian Analytics • Familiarity with Atlassian Guard for access and policy management • Understanding of Atlassian Marketplace apps, their evaluation, and configuration • Excellent problem-solving, documentation, and communication skills • Preferred: • Experience supporting organizations going through mergers and acquisitions • Knowledge of SOX compliance, IT change control, and access review processes
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