L2 IT Engineer

🔥 0 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Resolve escalated Level 2 incidents and service requests from initial triage through to completion • Support client environments spanning Microsoft 365, endpoints, identity, networking, servers, and backup solutions • Investigate recurring technical issues and recommend practical solutions or process improvements • Maintain accurate ticket updates, technical findings, and client-environment documentation • Escalate complex issues with documentation covering business impact, troubleshooting completed, actions taken, and recommended next steps • Support security monitoring by reviewing routine alerts and promptly escalating potential security risks • Resolve tickets within agreed service levels while maintaining comprehensive documentation and minimising reopen rates • Provide clear, actionable escalations enabling Level 3 engineers and leadership to progress complex issues • Keep client documentation accurate, relevant, and up to date • Demonstrate ownership, clarity, and care when supporting clients

🎯 Requirements

• 2–4 years of experience in IT support, service desk, or managed service provider environments • Strong troubleshooting skills across Microsoft 365, Windows endpoints, identity, networking, and common business applications • Working knowledge of Datto RMM, Autotask PSA, IT Glue, Huntress, Hornetsecurity, CyberQP, ScalePad, Sophos, Cisco, UniFi, or WatchGuard • Strong written and verbal communication skills • Ability to work effectively with clients, end users, and technical teams • Microsoft, networking, or security certifications are advantageous but not essential • Interest in data protection, automation, AI, or service optimisation • Proactive approach to identifying recurring issues and improving technical processes • Desire to progress into a senior technical or client advisory position • Strong sense of ownership, attention to detail, and commitment to a positive client experience

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist – Mental health & counseling support • Reimbursement for industry certifications • Open-door culture – ideas and feedback always matter • Flexible work – home or office • Rewards & recognition • Christmas and financial year-end parties