L2 macOS Support Engineer

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Resolve technical support requests within agreed service levels, delivering sustainable long-term solutions. • Troubleshoot and support macOS, iOS, Windows desktop, and server environments. • Follow established support processes and escalate issues where appropriate. • Maintain clear and proactive communication with clients throughout the support lifecycle. • Monitor client environments to identify risks, performance concerns, and compliance issues. • Build strong client relationships through professional and proactive engagement. • Act as a trusted technical contact for support-related matters. • Assist with onboarding and offboarding activities. • Identify opportunities to enhance client environments and improve operational efficiency. • Maintain accurate technical documentation and support records. • Contribute to internal knowledge bases and documentation repositories. • Share expertise with colleagues and support ongoing team development initiatives. • Identify opportunities to improve workflows, tools, and service delivery processes. • Stay current with emerging technologies and industry best practices. • Leverage technology and automation to improve efficiency and service outcomes. • Mentor and support junior engineers to strengthen team capability. • Collaborate with colleagues on technical projects and service initiatives. • Contribute positively to a collaborative, high-performing team culture.

🎯 Requirements

• Minimum 2+ years of experience in an L2 Support Engineer role within an MSP environment. • Strong troubleshooting expertise across: • macOS • iOS • Windows Desktop • Windows Server • Proven ability to manage support requests end-to-end within SLA-driven environments. • Experience working independently while balancing multiple priorities, escalations, and client expectations. • Microsoft 365 and/or Google Workspace administration. • Remote Monitoring and Management (RMM) platforms. • ITSM and ticketing systems. • Endpoint protection and patch management solutions. • Networking fundamentals including DNS, DHCP, IP addressing, and VLANs. • MDM and identity management platforms such as Jamf, Addigy, JumpCloud, Okta, or Entra ID. • Familiarity with AI-powered tools and their practical application within technical support environments. • Scripting experience using PowerShell, Bash, or Zsh. • Relevant certifications across Microsoft, Apple, or Google technologies. • Exposure to security frameworks and compliance standards. • Excellent verbal and written communication skills. • Strong analytical and problem-solving abilities. • Calm and methodical approach when working under pressure. • Strong organisational and time-management skills. • Proactive mindset focused on continuous improvement. • Collaborative team player with a passion for mentoring and knowledge sharing.

🏖️ Benefits

• 💰 Get paid in Australian Dollars • 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) • 🩺 Generous OPD coverage from doctor visits to all your medical needs • 🏡 Home office setup allowance to build your ideal workspace • 🌐 Internet allowance to keep you connected • 💪 Gym & wellness allowance to stay fit and balanced • 🎉 Work hard, play hard – regular team events & engagement activities • 🧠 Diji Assist – Mental health & counseling support when you need it • 📚 We invest in you – reimbursement for industry certifications • 🗣️ Open-door culture – your ideas and feedback always matter • 🌍 Flexible work – home or office, wherever you do your best work • 🏆 Rewards & recognition that actually recognize you • 🥳 Great christmas & financial year-end parties to unwind with your loved ones