Technical Support Engineer – Ops

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🕒 April 23

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Africa Bright

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

⚕️ Healthcare Insurance

B2B • Healthcare Insurance • Marketing

Africa Bright is a digital marketing agency with over 16 years of experience, dedicated to helping medical professionals enhance their online presence. The company focuses on providing a wide range of services including website design and management, local SEO, social media marketing, mobile marketing, and online reputation management. With a large team of specialists, Africa Bright aims to guide doctors in expanding their patient reach and growing their practices through innovative digital solutions.

📋 Description

• Oversee multiple Linux hosting servers to ensure optimal performance and uptime. • Identify and remediate malware infections, mitigate DDoS attacks, and address load-related issues. • Monitor and manage online backup solutions and restore them as needed. • Implement security best practices, including regular patching, vulnerability scans, and proactive threat monitoring. • Create, configure, and manage hosting accounts based on client or internal requirements. • Handle all domain registrar-related tasks, including new domain registrations, renewals, and DNS record updates. • Handle all DNS Zone-related tasks (A, MX, CNAME, TXT, etc.) • Administer a Rackspace cloud email environment for client email requests, this includes creating new email addresses, resetting passwords, and assisting with mailbox setup on client devices. • Administer an internal email server for company employees, this includes monitoring email delivery, creating email accounts, resetting passwords, troubleshooting send/receive issues, and setting up email accounts on employee devices. • Provide remote assistance to clients via Zoom or Phone. • Act as the first point of contact for employee computer issues. • Conduct regular security audits, maintain firewalls, and review system logs for suspicious activity. • Work closely with internal teams (Webmasters) to coordinate hosting and domain changes. • As needed, assist other internal teams and senior management in writing talking points (for meetings and calls) and write email drafts when requested for topics related to email, hosting servers. • Directly communicate (via email, phone, and Zoom) with clients for inquiries, tasks, and even frustrations related to email, domain management, and hosting.

🎯 Requirements

• Ability to clearly communicate technical terminology and concepts to non-technical users (clients and employees). • Must have advanced Linux Administration: Proven track record in monitoring, securing, and maintaining Linux environments. • Must have advanced hands-on knowledge in WHM and cPanel. • Domain Registrar & DNS: Hands-on experience with domain management tasks, DNS configurations, and SSL certificate deployments. • Excellent written and verbal communication skills in English, capable of clearly communicating with clients via Zoom, VOIP, and Email. • Email Infrastructure: Familiarity with IMAP, POP3, SMTP, and cloud email solutions (Rackspace or similar). • Security-Centric Mindset: Robust knowledge of firewalls, intrusion detection systems, malware prevention, and DDoS mitigation. • Troubleshooting Skills: Ability to quickly diagnose and resolve technical issues across servers, networks, and devices.

🏖️ Benefits

• WFH - Work from the comfort of your own home. • EPF/ETF - Employees (applicable to only Sri Lankan citizens) will be enrolled in the EPF/ ETF as per the Sri Lankan labor law. • Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act. • Monthly remuneration - Starting from: 110,000 - 132,500 LKR (Inclusive of Basic + Fixed allowances). • You will be eligible for a probation confirmation increment after 06 months. (Conditions apply). • Confirmed employees will be subjected to performance reviews and possible increments every 12 months. (Conditions apply). • Paid Leave, Training & Certification programs, Annual Rewards (Based on company growth and individual performance - Conditions Apply), Overtime compensation programs plus many more… • Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing. • You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.