Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
L3 Systems Support Engineer
🔥 0 minutes ago
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Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Provide Level 3 technical support across multiple customer environments • Own complex technical incidents from investigation through resolution • Perform structured root-cause analysis and resolve recurring technical issues • Manage escalated support requests and maintain customer communication • Identify relationships between infrastructure, identity, networking, cloud services, and end-user environments • Provide technical recommendations and guidance to customers • Administer Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Office, Entra ID, Azure Active Directory, licensing, permissions, and hybrid identity • Use PowerShell to automate administrative and operational tasks • Administer and maintain Windows Server, Active Directory, Group Policy, authentication, identity services, Remote Desktop Services, and Terminal Server environments • Monitor server health, performance, and availability; perform maintenance and coordinate vendor support • Administer Hyper-V and/or VMware environments, virtual machines, storage, networking, and virtual infrastructure • Configure and troubleshoot VPN, secure remote access, Sophos firewalls, DNS, switching, routing, VLAN, and connectivity issues • Maintain technical documentation and customer configurations • Administer remote support and endpoint management platforms • Support monitoring, patch management, infrastructure maintenance, onboarding, offboarding, and infrastructure changes • Mentor Level 1 and Level 2 engineers and share technical knowledge • Collaborate with service coordinators and technical teams on ticket progression • Participate in technical discussions, incident reviews, and team meetings • Contribute to continuous improvement and customer excellence
🎯 Requirements
• Strong experience in Level 3 Systems Support, Senior Level 2 Support, or Infrastructure Support • Previous experience in a Managed Services Provider (MSP) environment • Extensive Microsoft 365 and hybrid cloud administration experience • Strong Windows Server, Active Directory, and Microsoft infrastructure administration experience • Experience supporting Hyper-V or VMware • Knowledge of networking fundamentals, VPNs, firewalls, DNS, and remote access technologies • Strong troubleshooting and root-cause analysis skills • Experience managing escalated technical incidents through resolution • Excellent customer communication and stakeholder management skills • Ability to mentor junior engineers while working independently • Proactive mindset with strong ownership and accountability • Proficiency with Microsoft 365 Administration, Exchange Online, Microsoft Teams, SharePoint, OneDrive, Microsoft Entra ID/Azure Active Directory, Windows Server, Active Directory, Group Policy, Remote Desktop Services, Hyper-V or VMware, PowerShell, Sophos Firewalls, VPNs, DNS, IT Glue, ConnectWise ScreenConnect or similar, Windows Desktop Support, root-cause analysis, technical documentation, and ticket management
🏖️ Benefits
• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage for everyday healthcare needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events and engagement activities • Diji Assist – Mental health and counselling support whenever you need it • Industry certification reimbursement • Open-door culture where your ideas and feedback are valued • Flexible work options – work from home or office • Rewards and recognition that celebrate outstanding performance • Christmas and financial year-end celebrations with the team
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