Sales Administrator – MSP, Xero, Halo PSA, ConnectWise Manage

🔥 21 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Support Account Managers throughout the sales lifecycle • Prepare, review, and issue customer quotations and proposals • Create and maintain opportunities within CRM and PSA platforms • Keep customer records, contracts, and sales documentation accurate and up to date • Monitor sales opportunities and follow up on outstanding quotations and customer requests • Support contract renewals and recurring service agreements • Raise and process purchase orders • Obtain supplier pricing, product information, and licensing details • Coordinate hardware, software, and licensing orders • Liaise with distributors and vendors to obtain order updates and resolve issues • Track procurement activities through to completion • Maintain records within Halo PSA, ConnectWise Manage, or equivalent platforms • Update opportunities, projects, contracts, subscriptions, and customer information • Generate sales activity, renewal, and pipeline performance reports • Identify process and workflow improvement opportunities • Generate customer invoices using Xero • Validate billing information and reconcile supplier invoices against purchase orders and customer sales orders • Assist with recurring billing and subscription renewals • Provide billing-related administrative support to Sales and Finance teams • Act as a key contact for customer enquiries about quotes, orders, renewals, and procurement • Provide timely updates to customers and internal stakeholders • Coordinate communication between customers, vendors, Account Managers, Finance, and service delivery teams • Help maintain a positive customer experience

🎯 Requirements

• 2+ years of experience in Sales Administration, Sales Support, Sales Operations, or a similar role • Previous experience within an MSP, IT services, telecommunications, or technology environment • Good understanding of sales administration and operational workflows • Experience supporting Account Managers, Business Development Managers, or customer-facing sales teams • Understanding of recurring revenue models and managed services agreements • Hands-on experience with Halo PSA, ConnectWise Manage, and Xero • Experience maintaining CRM systems, sales pipelines, contracts, customer records, and subscriptions • Familiarity with Salesforce or HubSpot is advantageous • Understanding of Microsoft licensing, cloud solutions, and IT hardware or software procurement is desirable • Strong organisational and time-management skills • Excellent written and verbal communication • High attention to detail and accuracy • Strong customer service and stakeholder management skills • Ability to manage multiple priorities and coordinate activities across different teams • A proactive and process-focused approach to sales administration

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work — home or office • Rewards and recognition • Christmas and financial year-end parties