Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
Support Engineer – L2, Systems, Networking & Security
🔥 0 minutes ago
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Dijital Team
11 - 50 employees
🤝 B2B
💼 Consulting
☁️ SaaS
B2B • Consulting • SaaS
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Act as the initial escalation point for non-routine service desk incidents and requests • Diagnose and resolve issues across Microsoft 365, Windows, macOS, and occasionally Linux environments • Troubleshoot cloud and on-premises infrastructure, networking, firewalls, software, peripherals, and end-user systems • Progress tickets through resolution within agreed SLAs • Escalate complex or high-risk matters to Level 3 or senior engineers with clear technical findings • Use Autotask PSA and Datto RMM to manage tickets, record time, document technical actions, and support service reporting • Follow security and approval processes before implementing changes, installing software, or granting access • Create and maintain technical documentation and knowledge articles in Confluence • Share technical knowledge with junior team members and strengthen service desk capability • Assist with project deployments and upgrades • Participate in team meetings and contribute to operational metrics and continuous improvement initiatives
🎯 Requirements
• Demonstrated Level 2 support experience within an MSP or similarly varied IT environment • Strong diagnostic and troubleshooting capability across Microsoft 365, Windows, macOS, common business applications, and occasional Linux support • Working knowledge of Microsoft cloud and security services, identity, access, endpoint management, and policy enforcement • Experience supporting both cloud and on-premises environments • Practical knowledge of networking, firewalls, and remote access technologies • Sound understanding of cybersecurity fundamentals • MSP experience preferred; candidates from large and varied internal IT environments will also be considered • Familiarity with the Australian Essential Eight strongly preferred • Exposure to PSA, RMM, and knowledge-management platforms desirable • Exposure to SD-WAN, Starlink, IoT, camera, alarm, or building systems advantageous • Experience with Microsoft 365, Intune MDM, Purview, Defender ATP, Defender for Cloud, Azure, Entra ID, SharePoint, Microsoft Teams, Google Workspace, and listed security and management platforms • Experience with Hyper-V, VMware, 3CX, Adobe products, Fortinet/FortiGate, Ubiquiti, Ruckus Wi-Fi, D-Link, common hardware, and Datto BCDR • Clear written and verbal communication skills and strong technical documentation capability • Ability to investigate independently, identify root causes, and recognise when senior escalation is required • Ability to manage competing priorities, work within SLAs, and maintain accurate ticket and time records
🏖️ Benefits
• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health & counseling support • Reimbursement for industry certifications • Open-door culture • Rewards & recognition • Christmas and financial year-end parties
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