Account Resolution Agent

Job not on LinkedIn

🔥 1 hour ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Proactively call and message past due accounts to resolve and bring them to current status • Resell the brand and customer experience, and positive feeling • Handle administrative work to redo payment flows • Accurately log all interactions in CRM and internal systems • Navigate dialer systems (e.g., Five9) to manage outbound communication • Maintain daily and weekly account resolution completion quotas • Ensure all required documentation and notes are completed for each account resolved • Collaborate with team leads and internal teams as needed

🎯 Requirements

• Ability to work 40 hours per week (full-time) • Strong multitasking skills and attention to detail • Comfortable navigating multiple systems (CRM, dialer, patient portals) • Basic technical proficiency (uploading documents, managing systems) • Strong verbal and written communication skills in English • Ability to meet performance and productivity targets • Prior experience in telesales, customer support, collections, billing and account receivables, account resolution, or call center environments is preferred • Experience using CRM systems and dialers (Five9, Zoho, etc.) is a plus • Bilingual is a plus (Spanish preferred)

🏖️ Benefits

• Health, Dental, Vision • Paid time off and company holidays • Opportunities for career growth within a rapidly scaling company • Exposure to cutting-edge therapies in wellness and longevity