Patient Success Advocate

Job not on LinkedIn

🔥 3 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advocate

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Log in to Five9 and transition to Ready status within five minutes of clocking in via Rippling; remain Ready for the duration of your shift • Take full ownership of daily tasks, including maintaining Ready status on Five9, managing ‘My Open Tickets’, and overseeing ‘Team Specific Views’ and special projects • Uphold professional standards, drive productivity, and demonstrate complete workflow accountability • Drive performance by actively participating in cancel-save initiatives and goals • Ensure unwavering compliance with established SOPs and organizational operational protocols • Minimum of 30–35+ calls per shift from Inbound calls, My Open Tickets View, Team Specific CNR, Open Tickets, Special Projects • Minimum Performance Standard: 4 saves / day - 20 saves / week minimum • Timely follow-up on patient escalations • Accurate documentation in Zoho Desk Tickets (Closing Tickets + Leaving Comments on tickets) and Admin Portal (CSR Notes) • Attend all meetings on a timely basis and adhere to attendance policy

🎯 Requirements

• Ability to work 40 hours per week (full-time) • Strong multitasking skills and attention to detail • Comfortable navigating multiple systems (CRM, dialer, patient portals) • Basic technical proficiency (uploading documents, managing systems) • Strong verbal and written communication skills in English • Prior experience in telesales, customer support, collections, billing and account receivables, Patient Success Advocate, or call center environments • Experience using CRM systems and dialers (Five9, Zoho, etc.) • Bilingual is a plus (Spanish preferred)

🏖️ Benefits

• Benefits Package (Health, Dental, Vision) • Paid time off and company holidays • Opportunities for career growth within a rapidly scaling company • Exposure to cutting-edge therapies in wellness and longevity