Intake Assistant

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $2.6k - $2.9k / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Assistant

🚫👨‍🎓 No degree required

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Disability Rights California

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1978

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Disability Rights California is a nonprofit organization founded in 1978 that aims to defend, advance, and strengthen the rights and opportunities of people with disabilities in California. As the largest disability rights organization in the United States, its primary mission is to ensure that Californians with disabilities can access their rights and services. Through a wealth of resources, advocacy, and legal support, Disability Rights California strives to make a significant impact on public policy and community awareness for disability rights.

📋 Description

• Answer incoming calls and communicate with clients and the general public with respect, courtesy, empathy, patience, positive problem-solving, and a composed demeanor. • Interact with callers in a trauma-informed manner respectful of callers’ diverse identities. • As part of a team, screen a heavy volume of telephone calls from individuals asking for assistance with disability related legal issues. • Gather and record information from callers to determine appropriate call routing or referrals. • Act as a communication link between callers and internal teams. • Use clear written and verbal communication to share information and ensure callers are connected to the appropriate unit or resource. • Use multiple database systems simultaneously, including phone software, SharePoint, case file database, and other Microsoft applications, including Teams and Outlook calendars. • Stay up to date with changes to DRC policies and procedures, services, available resources, and other relevant programs. • Provide reasonable accommodation assistance to consumers with disabilities, as needed. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or general education degree (GED). • 1-2 years of experience in customer service, client intake, administrative support, call center, legal services, or related work. • Effective telephone skills, including the ability to understand and record information accurately. • Ability to handle a high volume of incoming calls, as well as handle difficult call situations patiently and with empathy. • Ability to follow scripts and procedures for caller communications, as needed. • Ability to multitask and prioritize tasks effectively. • Strong phone-based customer service and active listening skills. • Proficient in typing, written communication, grammar, and spelling. • Strong computer skills with experience using office productivity software, and communication and collaboration platforms. • The ability to learn new software quickly and efficiently and navigate multiple applications while performing job duties.

🏖️ Benefits

• 8% Match – 401K • Health benefits (HMO options) • Additional Benefits: dental, vision, basic life insurance, short-term and long-term disability insurance, flexible spending accounts (medical, dependent care and commuter). • Health Reimbursement Accounts for some HMO Plans. • Pet Insurance • Employee Assistance Program • Teladoc • Ample vacation, Sick/Self Care time and holidays (including the last week in December) • Public Service Loan Forgiveness (PSLF) - eligible employer.