Level 3 IT Systems Engineer

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🕒 April 27

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DistantJob

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.

📋 Description

• Provide remote technical support via phone, ticketing systems, and remote tools. • Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments. • Design and implement solutions to improve security, uptime, and performance. • Manage and support Windows Server, Active Directory, and Microsoft 365 environments. • Administer virtualization platforms (VMware, Hyper-V). • Support and maintain cloud infrastructure (Azure and/or AWS). • Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.). • Monitor systems using RMM tools and maintain clear documentation in ticketing systems. • Perform network, server, and security assessments following best practices. • Communicate clearly and proactively with clients and internal teams.

🎯 Requirements

• 7–10 years of hands-on experience, ideally in an MSP environment. • Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365. • Advanced experience with virtualization (VMware, Hyper-V). • Experience with cloud platforms (Azure and/or AWS). • Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne). • Excellent communication, organization, and time-management skills. • Proactive, results-oriented, and a strong team player. • Experience handling customer support via calls and tickets. • Professional-level English. • Nice to have: technical sales experience. • Ideally, you will have one or more of the following certifications: • CompTIA Net+ and/or CompTIA Security+ • CCNA or CCIE-Cisco certifications a real plus • Microsoft certifications for Azure, Office 365, Security.