Onboarding and Support Analyst

🕒 August 18

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 60%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Divina Vaga Consultoria

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Divina Vaga Consultoria is an HR consultancy with more than eight years of market experience offering strategic recruitment and selection, training and development for teams, and diagnosis and structuring of HR processes. The firm also provides career services for individuals, including career consulting, CV and LinkedIn advisory, and behavioral assessments. Divina Vaga serves companies across sectors and highlights metrics such as 500+ candidates relocated, 150+ client companies, 95% satisfaction, and measurable reductions in time-to-hire.

📋 Description

• Lead the onboarding process for new subscribers by conducting welcome calls and supporting the completion of real-world feasibility studies • Support customers during their first week and conduct checkpoints to ensure proper use of the platform • Provide customer support via WhatsApp, in-app chat, and scheduled calls • Identify and triage requests related to platform usage, technical errors, and feasibility questions • Advise customers on parameters such as setbacks, floor area ratio, site coverage ratio, computable area, equivalent area, and Gross Sales Value (VGV) • Record, organize, and follow up on questions, challenges, and friction points identified during support interactions • Escalate bugs and technical issues to the product team, describing problems clearly and in a reproducible manner • Identify signs of declining usage and potential churn risks • Prepare reports on key friction points and product improvement suggestions • Turn frequently asked questions into knowledge base content, including articles and short videos • Contribute to the continuous improvement of the customer and product experience based on received feedback

🎯 Requirements

• Degree in Architecture and Urban Planning or Civil Engineering • Knowledge of feasibility studies for high-rise real estate developments • Knowledge of parameters such as site coverage ratio, floor area ratio, setbacks, computable area, and equivalent area • Ability to interpret the Master Plan and Municipal Building Code and identify the parameters applicable to a site • Basic understanding of Gross Sales Value (VGV) and land swaps • Ability to learn new tools and software independently • Good familiarity with spreadsheets and digital tools • Familiarity with Revit, SketchUp, Grasshopper, or similar software • Strong written and verbal communication skills • Availability for remote work, 20 hours per week

🏖️ Benefits

• Work arrangement: 100% remote • Flexible, predictable schedule agreed upon by mutual consent

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