Member Experience Manager

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Disability Management Employer Coalition (DMEC)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

👥 HR Tech

📚 Education

📋 Compliance

HR Tech • Education • Compliance

Disability Management Employer Coalition (DMEC) is committed to providing education and resources for professionals managing employee absence and disability. With a membership base of over 20,000 individuals across the U. S. and Canada, DMEC offers training programs, certification opportunities, and a platform for networking and sharing best practices. They also host conferences, webinars, and provide resources related to compliance and best practices in disability management.

📋 Description

• Responsible for the achievement of member engagement, retention, and recruitment within DMEC. • Overseeing all membership onboarding, retention, and renewal processes. • Ensuring effective and efficient member support for a positive and valuable membership journey. • Leading and executing membership priorities that support retention, engagement, growth, and revenue goals. • Providing oversight to ensure successful coordination and management of membership status and renewals process. • Manage membership webpages, access points and platforms, ensuring accuracy and ease of use. • Develop and execute recruitment plans to attract new members, aligning with the organization's goals.

🎯 Requirements

• Bachelor's degree in business administration, marketing, communications, nonprofit management, or a related field preferred. • Minimum of five years of experience in membership, customer success, account management, association management, or other customer-facing roles. • Experience using CRM and/or association management systems required; experience with Salesforce, Nimble AMS, or similar platforms preferred. • Experience analyzing membership, engagement, retention, or customer data and applying insights to improve outcomes. • Intermediate or higher proficiency in Microsoft Office, data analytics software, and using CRM systems. • Experience and understanding of learning management systems preferred. • At least one year of experience with data cleansing tools. • Strong experience in project management.

🏖️ Benefits

• 40 hours of paid sick leave per calendar year, unless a greater amount is required under state of local law • 4.62 vacation hours accrued per pay period (3 weeks per year) • 40 hours of bereavement leave • 401K retirement plan with 100% company match up to 4% of salary • Flexible spending accounts • Eight (8) holidays, plus your birthday (floating holiday) • Fully paid health, dental, vision, group life, and disability insurance (short-term and long-term) • 80 hours of Paid Family Leave per year • Necessary computer equipment (laptop and printer) for the employee’s home office as well as a monthly technology stipend of $100